ePanda Policies

All Mobiles, Tablets, Laptops, and mobile accessories from ePanda are covered by a 12-month warranty! You can save money and the environment by using ePanda to offer used goods a second chance. If a warranty is mentioned in the product description, ePanda specialists will manage all warranty requests.

Coverage of ePanda’s warranty

When your product is eligible for a warranty, ePanda delivery will pick up the item from your premise, take it up, have it serviced or mended, and then return it to you. Some products, including furniture, sporting goods, home appliances, and other large items, may be fixed on your property.

What is covered?

If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or replace your warranty return with a like-for-like model. Replacements will be issued in accordance with the specification and cosmetic appearance of the handset returned. Should there be any differences in make, model, color, memory or network, then this will be agreed by both parties. We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts. It can take up to 10 working days, starting when the product is received by our repair facility.

What is not covered?

This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this. We do not cover defects and/or damage resulting from:

• Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration and any Dot, Shade or malfunction of the LCD.
• Any disassembly, repair, alteration or modifications carried out by anyone other than ePanda.
• Misuse, abuse, negligence or an accident howsoever caused.
• Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
• This warranty will not be available: a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, b) without any proof of purchase.
• We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result, we cannot guarantee that a second-hand phone’s seal will still be intact.

We do not cover consequential or incidental damages, including but not limited to, loss of use, loss of business, loss of profits, loss of data, any fees related to third-party contracts, downtime and charges for time and effort. Any third-party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.

Fees

Our warranty covers the cost of parts and labor to either repair or replace eligible warranty returns with a like-for-like model or an agreed alternative. However, you are responsible for the following fees: Every shipping has to be paid for by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return. The fee shouldn’t increase by 30 AED. No fault-found returns and ineligible warranty returns will also be subject to a return processing fee of AED 30.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.